Delivery timesThe delivery time of products, will be between four and five working days from the time it becomes effective recovery of the full price, expenses and taxes. For those cases where the product is in production, the delivery time mentioned above means the time of receipt of the merchandise in the stores. El taller de los duendes of elves disclaims any liability in case of impossibility of providing the service, if this is due to any event of force majeure or fortuitous event.
Delivery AreasEl taller de los duendes goblins delivery of its products within the Spanish state in the Peninsula, Balearic and Canary Islands, as well as in some countries of the European Union (see).
You can also collect in-store and within a maximum of 5 working days.
ReturnsEl taller de los duendes of the goblins is responsible for the quality of their products, and supports the return of any defective products, to bear the expenses incurred as a result of such repayment as long as you communicate that fact in a period of 7 days from the date of delivery. In case of shipping defective, return the product to its source shall be provided by the carrier over a period of 48 h, but the shipping costs will be borne by the customer.
Under no circumstances accept the return of:
The products have been customized and not suffer any damage.
In the case of products intended for personal hygiene;
When the product may be reproduced or copied without delay (Towels, Skirts, etc ...)
El taller de los duendes will reimburse the Client the amount originally paid for it (after deducting the direct costs of removal, which will be rejected by the customer returns due to shipping) for price, expenses and taxes for the product a maximum of fifteen (15) days after receipt of the product for the elves El taller de los duendes, provided the proceeds were received by the workshop of elves in the best conditions
In the case of returned products have some defect, the Customer shall indemnify El taller de los duendes of elves by the amount of such damages, deduct El taller de los duendes the elves of that amount would have to reimburse the Client as a result of the withdrawal. The reimbursement referred to above will be credited to your credit card.
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